Frequently Asked Questions

Find answers to all your questions about MWOS products, services and other frequently asked questions.How do I deposit?Collapse

All bet deposits are made from within a Moors World of Sport Betting Shop by the customer.

Moors World of Sport allows you to make cash deposits at any of our outlets countrywide.

Go to nearest shop and ask a Teller to make a deposit for you.
Log onto your account.
Click on “Deposit” from Main Menu.
Select Payment Method “Shop Cash”
Enter your deposit code and click “Complete Deposit”

How do I withdraw?Expand

All bet withdrawals are done from within a Moors World of Sport Betting Shop.

Log into your account.
Click on your profile on the top right corner and then click “Withdrawal” .
Choose “Shop Cash” as withdrawal method and the amount you wish to withdraw.
Enter your password and proceed.
A withdrawal code will display on your screen.
Take the Code and your account details to nearest shop and use the withdrawal code to withdraw your funds.

Why is my ticket is not clearing?Expand

We are normally extremely fast when it comes to clearing and resulting tickets. On rare occasions, due to match delays or official results being released late it can take more time than usual for bets to clear. You can get support or assistance at https://support.betting.co.zw/ if you have any questions regarding results or tickets not clearing.How do I check my Ticket and / or Results? Expand

By using our “Check Your Ticket” function you can check the results and status of any bets played in store or using self-service.How to book a bet?Expand

Visit the betting website at https://betting.co.zw.
Make your selections.
Click on “Book A Bet” and the booking code will pop up on your screen.

How do I contact Moors World of Sport?Expand

For most topics, we suggest that you contact us at “contact us“. Here, you can send us an email that will be received by the right people, and you can expect a timely response.How do I deposit using EcoCash? Expand

We currently do not support eco cash payments. Customers must visit our stores to make cash deposits and cash withdrawals.How do I activate my account?Expand

Please check for activation message in your email inbox or in a folder called SPAM. Click the link and your account will be activated. As long as you have entered a valid email address and all details are correct, you will receive this activation email.How do I bet online?Expand

To bet with Moors World of Sport, you must first visit any one of our outlets. Here you can create an account and deposit and withdraw funds. You can create a self-service account which will allow you to place bets from our self-service machines or your own device. When using your own device, log on to www.betting.co.zw.Can I change the currency of my account?Expand

Your account is linked to your mobile number and can only be used in your currency of choice. If you would like an account in a second currency, you will need to join with a different phone number to the number linked to your first account.Which MWOS branch is nearest to me?Expand

You can use our handy branch locator to find your nearest MWOS branch https://info.betting.co.zw/branch-locator/There’s no MWOS branch in my area, how can I bet?Expand

MWOS has a branch in nearly all towns in Zimbabwe. But if we haven’t opened one in your area then it is likely that we will be opening there soon.

In the meantime, you can download the MWOS Android app here: https://info.betting.co.zw/download-app/ and enjoy your sports and gaming entertainment with us.Where do I download the MWOS app?Expand

The MWOS app can be downloaded from our website here https://info.betting.co.zw/download-app/Where can I get the fixture sheet & results?Expand

There are multiple ways to get a copy of the fixtures and results. We recommend joining our Telegram channel as this is where we publish our fixture and results first. Join now at https://t.me/moorsworldofsport. You can download the fixture from this website for FREE on an Econet line https://info.betting.co.zw/daily-fixture/Where can I get soccer statistics?Expand

Right here on this site! You can go to the league that you want to see information on and then drill down into each team or upcoming match.Where can I get soccer news?Expand

Right here on this site! Get all the latest news, results and fixtures here: https://info.betting.co.zw/news/What is responsible gambling?Expand

MWOS is committed to Responsible Gambling. We promote gambling as an enjoyable leisure activity and we believe that gambling can only remain this way if you stay in control and gamble responsibly.

However, we know that for some people gambling can stop being a harmless leisure activity and become a problem.

To assist you we offer a range of advice and account options to help you manage your gambling. These give you control over both the time and money you spend gambling. For More information please visit our Responsible Gambling section on our website https://info.betting.co.zw/responsible-gambling/ Check your ticket Download the fixture